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Investment for challenges ahead

The ability to attract long-term investment is vital if the water sector is to continue to deliver excellent services and meet future challenges. The next five years will see the biggest changes to the sector since privatisation 25 years ago, with competition in both retail and upstream markets in England.

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Water and sewerage bills falling in 2015-16

Water and sewerage bills will fall after April 2015 and even more help will be available for customers struggling with cost of living pressures.

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Analysing views on drinking water

The European Commission is considering whether or not to carry out a full review of the Drinking Water Directive. However, it is vital that new standards are not set without robust evidence to demonstrate that they are necessary.

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Sustainable drainage - refining the approach

The water industry and other stakeholders continue to work together to support the implementation of Sustainable Urban Drainage Systems (SUDS), but a number of issues remain to be resolved.

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Balancing objectives for Europe’s waters

The European Commission is to start a review of the implementation of the Water Framework Directive (WFD). It is looking increasingly uncertain that any member state will be able to achieve good status in all water bodies by the 2015 deadline and significant use of exemptions and changes to other measures are required.

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Help to prevent sewer flooding

Sewer blockages cost millions of pounds to put right every year and cause damage to people’s homes and the environment.

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Support for housing and economic growth

UK water companies provide essential infrastructure and services that support all industries and sectors and drive economic growth.

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Independent service to help resolve complaints

Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.

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Water and sanitation for all must remain a UN goal

2015 is a milestone year for water and sanitation as the UN could make it a global priority for governments.

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Tap water for hydration – no filter needed

A few health commentators in the media are advising people to filter their water. However, it is not necessary to filter your tap water for any health reasons or because of any concerns around water quality.

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Contact your water company if you are struggling to pay

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

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Water companies helping to speed up building of new homes

The water sector has provided the first of a package of measures to help developers build more quickly the new homes that are so urgently needed.

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Water UK statement about Ofwat’s announcement on Final Determination

Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.

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Preparing for winter

With temperatures continuing to drop across the UK, water companies are making sure that customers’ water supplies are protected against the winter weather. Water companies are advising and helping customers, through their websites, community events and local media, with tips on how to protect their pipes from freezing.

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Challenges in adapting to climate change

Water UK set out for MPs some of the water industry's key challenges in adapting to climate change.

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Fighting the festive fat

Water companies across the UK are working with Sainsbury’s and Waitrose to give away around 200,000 fat traps and funnels to people buying their Christmas turkey or roast. Each year, thousands of sewer blockages happen because people pour cooking fat, oil and grease (FOG) down their kitchen sinks.

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Bills likely to remain flat over next five years

This month we will reach another key milestone in the Ofwat price review to set the levels of water prices and investment in England and Wales over the next five years. Companies are committed to keeping customers' bills as low as possible in 2015-20.

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Water for hydration and health

Experts in the field of hydration gathered this month at an event jointly sponsored by Water UK and the Royal Society of Medicine. The conference was well attended and the discussion wide-ranging. Even though there was general agreement that sugar-based drinks were a cause of many problems in modern society, there was no consensus on what fluid should be used to hydrate - water, tea, juice or even wine.

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