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Publications
Defra consultation on Water Supply (Water Quality) regulations 2016
Water UK responded (14 March 2016) to Defra's consultation on the Water Supply (Water Quality) regulations 2016
Publications
BIS Consultation on ADR for Consumers
The water industry in England and Wales is currently working to put in place a new Alternative Dispute Resolution (ADR) service.
News
Response to Ofwat's report into freeze-thaw
Water UK Chief Executive Michael Roberts has responded to a report by Ofwat on the freeze/thaw event in Spring 2018.
News
Focus on consumer vulnerability
The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.
News
Landlord portal to tackle debt
A website is up and running for landlords to provide voluntarily basic contact information about their tenants so water companies can register them for billing and tackle this major source of water debt.
News
Water UK response to Labour Party manifesto
The Labour Party has launched their manifesto today (16 May 2017). Water UK has responded to the plans within the manifesto.
News
Complaints fall for eighth successive year
Today’s report from the Consumer Council for Water shows that while written complaints are marginally down on last year, it is the eighth successive annual reduction and written complaints are now down 60% compared to eight years ago.
News
Climate forecasts – not a sideline concern
Many commentators have pointed out that, despite the rise of the Green Party as a force in national politics, the environment has not been a mainstream issue during this election campaign. At a time of austerity, it’s argued, voters see concern about environmental issues as a marginal issue, which pales into insignificance compared to worries about jobs, homes and health. And yet the predictions are more alarming than ever.