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Guidance on the Requirement of Information and Levels of Service for Water Main Requisitions and Service Connections

This national guidance document, produced jointly by the water industry and the Fire & Rescue Services, aims to promote liaison and encourage understanding of issues between both parties. This edition incorporates the latest legislative changes and more recent developments.

Companies worked around the clock alongside the Environment Agency, local authorities and other emergency services to help minimise the impacts of the floods on drinking water and sewerage services.