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Customers who need extra help will, from April, get a more streamlined service from water and energy companies making it easier to get help and stay safe at home.

Following the publication of the Environment Bill in October 2019, Water UK made recommendations for amendment and additions. This provided the basis for our submission to the EFRA Select Committee Inquiry on 1 November 2019.

A vital new measure in the Housing and Planning Bill has been proposed by the House of Lords that will help ensure essential flood prevention measures are put in place at new housing developments.

Parliamentarians have been warned about the risks involved in any move to nationalise the water industry, with investment, service improvements, environmental standards and low bills all under threat.

Wet wipes are a leading cause of fatbergs and sewer blockages which have a major impact on the environment and contribute to pollution in our rivers and water courses.

Thousands of properties suffer sewer flooding every year in the UK, creating misery for homeowners and businesses, and leading to costly clean-up bills and increased insurance costs.

A website is up and running for landlords to provide voluntarily basic contact information about their tenants so water companies can register them for billing and tackle this major source of water debt.

Water UK has responded to a letter from the Secretary of State to water company CEOs.

The Landlord TAP website is up and running, giving all landlords an easy way to provide basic details of tenants responsible for paying their water bill and helping to tackle this major source of water debt.

The UK water regulator, Ofwat, has produced a report about introducing competition to the residential retail water market.

Water and energy companies are working together to ensure their customers in vulnerable circumstances get faster and easier access to the information and support they need.

Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.

Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.